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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The helmet is excellent, everything is great, but the joystick for vr pumped up how the mouse works, but in the vr game mode did not connect. As a result, i connected the logitech joystick from the computer and use it. Phone xiaomi redmi note x4
Received two weeks later in ulyanovsk, although the shipment was from moscow. In general, to be honest, this is a unnecessary priblud for once. The joystick is also only on the youtube, there is no 2,4g. Surprised that the box was scratched with a finger. The upper strap is made on blunt. Velcro is set high, so to adjust have to cling to the strap itself
Great store. Everything came very quickly. Very satisfied.
Excellent glasses!!! The store is well done!!! Fast shipping!!! Recommend!!!
Wonderful! Great material, arrived fast and even won a toast keychain. I bought without the box, so could not access the QR code to set up my smartphone. Ordered the store and it still not answered. I caught a tentative in internet, not know if is the ideal but seems that worked. Enjoyed.
Got glasses, the grandson is happy, but the image is not clear, it may be necessary to adjust, we will understand
Thank you the product has been arriving effectively I received it within the specified period. Almost a 27jrs.
I have just received it. It is a gift, I will update review once while we test it. Very well packed, fast shipping.
The store sent the goods quickly, everything came whole, a little remember the corner of the box though packed in air film, but it is our post office. Thank you for the gift, trifle, but still nice!!! Seller 100% recommend.
The store sent quickly but some was a hitch at the customs from the chinese side of the glasses there lay three weeks until i wrote to the seller he quickly solved the question and after 3 days of the company sdek they were already in the primorsky territory, the box came crumpled, but the goods were not damaged. A gift is a plug in the phone. Points good to play you can children very much like, right basically one roller coaster, which is not what you did not find any more, if anyone has good horror applications then share.