SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The main thing you need to know about this battery is how to quickly charge yourself and can quickly charge other devices. Convenient and time saves.
New, such as in the photo, all OK. Came to cdek
I have a lot of power banks at home, but they're all pretty big and clumsy. Now I found this here from the manufacturer with a capacity of 10.Ah say 38Wh! The dimensions are really impressive. I knew you can pack so much power in such a mini format. It does not measure 9 cm long and easily fits in any jacket pocket and does not stand out in absolute. There are 2 s input and 2 s output, one that serves Type-C port for input and output. Loaded in Type C with 5V and 3A and Type A with 5V and 2.4A. So the fast charge is definitely. It is possible and therefore can also charge new smartphones as an example with 15Watt. Quality seems to be for. On the front of the USB ports there is a display with capacity display in red LED source. I was able to fully charge my Samsung S10 Plus 2x. I am more than satisfied and can recommend it to you.
Small, putty. The capacity has not yet checked. Overall satisfied. Build quality at altitude. You can take more.
Everything is fine
I just received thank you
very good business. the shipment arrived in order and matched the description. I definitely recommend buying from the store. thank you very much again for the goods.
Fast shipping. Quality power bank. You can charge with iPhone cable that is also big plus
Lace on the wire did not fit, you can charge from the connectors on the device), brought by The Courier, I tried to charge but as it is slow why
The parcel came for a month. The quality is excellent.
Все отлично, супер банка! Доставка очень долгая
Really high quality! Only 10 days to Israel! The built in cable is great for putting it connected to the phone while in the pocket or backpack (my old power bank kept disconnecting and I had to carry around the cable). Charging is fast. I’m satisfied.
Отличная штука! Для honor 20s подходит. Хватает на 3 зарядки.