SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent. Charge when received a little more than 70%. Packing whole without damage.
It took five days. Packed well, works with failures. While I rewrite with support, I will complement the feedback on the results.
Excellent store , super fast shipping and great product .
The gun battery, charged separately up to 10% discharged steam deck, and also MSI modern 15 a5m-089rus 52 watt battery. In both cases, when the device is turned off, and when fully charged, there are 40% reels of the bank in both cases. Informative screen, for the plane and in the laptop bag-the most it. Finally, I learned what kind of electricity goes to Dec.
Cool vertebank with screen, came charged for 3/4, square form factor, fast charging for realme in no port, just charges, fast and fast. took for 3,8 K.
At full charge, charged the MacBook Pro 16 '2019 from 1 percent to 54, but the Mac worked, I think up to 80 will charge the Mac in the off state. Box and parcel are ideal, powerbank looks chic
Quality goods, I always order this company. Fully correspond to the description. fast delivery
Thank you store promised before September 2 deliver well came on August 30, I still did not open I hope everything will be fine
Such a simple and large as a mini tablet. Comes in a large box plus cable with + c and a handbag for storing the battery. Made of quality material.
Just a chic thing, works perfectly, fast charging works on all outputs, the quality of the package is amazing, beautiful and rich
I liked everything, packing at altitude. The device works flawlessly.
To the Moscow region, the order was 5 days. I brought a courier cdek. Akum is good. Phones are charging. But the laptop will be charging for a very long time. Plus, constantly downloaded current from 8 to 14A. Voltage stable 20V. Charged via power delivery Lenovo Legion 5 pro 2021.
The battery does the job, charging phones and notebook. The cost is high more taxes customs had to pay, not worth buying
It is quick to postomata, very presentable, everything is fine
Excellent Product, refined workmanship. To buy stay tuned notebook input that is used to connect the charger. In my case my notebook has input 7,4x5mm, or it is not USB type C, needed to buy a cable adapter as the pictures attached. But if your notebook have input on point charging USB type C so is not necessary cable to convert USB Type C 7,4x5mm.
prompt shipping. works as designed.