SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool headphones, great price, sound good, clean, bluetooth running, material quality, durable, ears made of soft material, fit perfectly, do not crush, the store is very responsible, polite, delivery fast
Delivery is fast. Everything corresponds to the description. Checked, no claims. The product corresponds to its price.
Came quickly, the order is happy. Thank You
Battery fire! in metro places there is not enough power sound
Chic quality. Was pleasantly surprised, thought it would be jujde. But very all worthy and material and quality of performance. I was pleased with the purchase, the store was in my favorite imho. Delivery is smart.
Chic. Happy with the purchase. I bought it for good, came quickly
Very fast delivery, packing quality, not ashamed of the gift. Headphones for their money are very good.
Packaged extremely good, speedy delivery, the sound is crisp and clear, good value for money, easy to connect to devises
Order completion: * Branded box, * Headphones, * Usb cable, * Cable 3,5, * Instruction. Excellent large cups, completely covering the ears. With prolonged use, there is no discomfort. Due to its size, a special acoustics is created inside. No external noise! It is possible to adjust the height. This model is convenient for both 8-year-old child and adult. Everyone is comfortable. Headphones work by w-connection, without loss of quality. Uninterrupted communication with both a computer and a smartphone. The maximum distance is about 10 m. Built-in microphone in headphones allows you to receive calls or play online games. A capacious battery allows you to maintain them in working order up to 8 hours! And the charge takes no more than 2 hours. Stylish design and spectacular headband look dignified and fashionable. And most importantly, high enough quality music playback! I recommend!
For 850 rubles not bad, the bluetooth module is not the best (via aux can and better). One and a half or two days the charge is kept. Light, ears do not press, quite comfortable. Included ears, aux, micro usb cable. Reached in 13 days (resp. Tatarstan; g. Nab. Chelny)