SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Meet perfectly, good sound, good noise cancellation, ultimately I recommend these wireless headphones, good product
NC active noise cancellation works great! Good sound! Very comfortable still not downloading the whole battery first day test communication was excellent! I had a problem and they fixed it right away! 100,% reliable!
I didn't expect the headset to come so fast, the products I bought in other stores have not arrived yet
Great product and fast delivery.
Delivery less than a week by courier to the apartment. The headphones work, comfortable, soft, from the head do not fly, Uji do not press. Basses knock decently, I even lack a little high. But it is necessary to dig in the equalizer settings. With the phone, Connecticut immediately and without problems. In the kit like there are still wiring, but I have not checked it yet. In general, I'm happy, thank you.
Got on the 4th day. Delivered the courier. Manufacturing quality. Ear pads and headband are very soft. Without problems connected to the phone, Android console, computer and player. From the sound of miracles did not expect, because. Bought for watching TV.
At first sight see it right out. Definitely for the price Quality know I haven't, but leave it over a few days called Know.
Cool Sound. Thank you. Box and headphones without damage pads are soft. When folded, my 6-year-old son is perfect. Pushing and on my head perfectly Gray. The order is satisfied. I took it for the TV so as not to interfere with my native night when watching blockbusters.)))) with a totru on the bletuz without a cord.
These are about the best you can get for the price. They have been branded under the brand name Mighty Rock but built by Cowin. So do not let the price fool you! You will be just as pleased with these as the Branded Cowin E7. And the battery life on these are great. . I listened using both Bluetooth and the cable. There was no difference in sound quality between the two. I listen to a ton of electronic music and was pleasantly surprised with how many more layers to the music that I could hear when I put on some favourite songs. I had no issues connecting to the Bluetooth or finding the device in the list. The padding on these is pretty good by itself. I found the headphones to be comfortable and easy to adjust. Battery life is EXCELLENT. Bass reproduction is superb, the highs are crisp and full. Voice quality for phone conversations is good, people at the other end could easily hear me. Overall do not be scared because of its low price, it will fulfill all the expectations.