SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, only the motion detection, through slow but fulfills its role, like very, like the picture, got everything right.
It has been packaged and the product is protected. Fully meet the description. I downloaded the application and it is easy to install. With or without light, it looks great. I will buy again. Thank you.
Produit fidèle à sa description. j'ai un peu galéré pour me connecter à mon smartphone mais finale j'ai réussi, ma toute première caméra de surveillance. je n'ai pas communiqué avec le vendeur. nous verrons dans le temps comment elle se comporte. Le produit est arrivé rapidement et bien emballé. je recommande ce produit et le vendeur.
Reached in 20 days. Everything works perfectly . Scanned for a minute, everything is simple. Great stuff. Small, quality is good day and night.
заказ дошёл за неделю. все целое, буду испытывать
Received and tested. Product is great. Just as described! works very well, switches super fast! Everything works as described.
The camera is small and can be fixed in one place. recommend!
It can check the sports at home on the APP, which is great
Super fast delivery, not yet tried the product, I hope it will give me satisfaction, but at first sight there is no reason. Trusted store that I recommend
The logistics speed is very fast, and the logistics provider can deliver it home, very good
The camera is very small and easy to use. It is worth recommending.
The camera is very small and cute, and it doesn't take up a lot of space at home, it is worth recommending.
I received the device in good package and protected.. I haven't installed yet, This is my first purchase on the site, this is a good experience. Kind REgards
I liked the product, I expected less. many functions and all connection is automated. Image quality is decent.
Everything OK. The goods were well packed. I will continue to buy from him. PERFECT ...
Thank you very much to the store! Pleasant communication and support throughout the way of delivery of the parcel! A pleasant bonus, was delivery by the courier to the door!
This Mini camera is the clearest camera I have bought. It is 1080P. The night vision effect is a little better than the camera I bought before. Overall, it is satisfactory.
Excellent store, for togogo size an excellent camera.
Before delivery 3 weeks, this considering that the goods lost but the store sent a new one. Connects immediately, the installation is very easy.. The sound records well.