SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful goods. Ordered 08.03, received at mail 13.03. The track was tracked from and to. Packed all qualitatively. Fully corresponds to the description. 11 seconds to launch. Everything is already activated.
Продавец отвечал очень быстро ! Доставка молния за неделю уже на почте был ! Винвовс на русском . Отдельное спасибо за прекрасную упаковку! Качество картона и просто превосходно упаковали . Русская клава есть в комплекте
Delivered quickly to Kostroma. The box is in perfect condition. The laptop itself is very pleased, quite bright.
Very satisfied with the product. It's light and works perfect. I get well protected. Highly recommended product
Excellent!! Arrived from Hongkong to lebanon In 3 days by DHL - The product is as per specifications - THANK YOU VERY MUCH! - I highly recommend.
Are satisfied purchase as description, hope you don't have disappointment goes of days, small personal observation, given the price in Italy… could cost some cosettina less?? Everyway price quality ok.
Arrived within eight days The store putף me keyboard stickers in Hebrew A perfect computer at such a price A system costs in 11 seconds! Recommend!
Они приехали!!! Доставка чуть больше месяца. Продавец умничка!!! Всегда на связи, на все вопросы отвечает быстро. Были проблемы с отслеживанием, но он отправил ссылку и вуаля!!! Первые впечатления-Супер!!! Упаковано добротно, доставил курьер до двери. Включили и настроили быстро. Заказывали для детей. Дети в восторге!!! Грузится быстро, не шумит, не греется! Чуть позже дополню, как потестим))
todo perfecto, funciona muy bien, es ultra delgado .
Seller highly recommended ⭐⭐⭐⭐⭐
Good laptop. Smart. Ordered 23.11-received 12.12. Light. I liked the goods very much, there is only one lack. The cover is a little scratched
The package is modest-a box, simple charging and a pouch. On the other hand, we do not overpay for anything superfluous. Gray plastic case. The coating is not Mark, fingerprints do not remain. Thickness-1.5 cm in a wide part, the beveled bottom visually makes it even thinner. Weight-only 1,3 kg. It opens tight, it will not work with one hand. In the opened form, the lower part rises to several millimeters, which improves air exchange when cooled. The screen part is thin and flexible, it should be treated neatly. The keyboard with LED backlight on almost the entire width of the case is slightly recessed, so as not to press on the screen. Average by rigidity, in the right row-keys control the cursor. The Russian layout was engraved independently. Wide touchpad with a good response, I liked. USB3.0 ports due to the thin case are implemented with an interesting presser bar. SSD under separate cover, it can be easily replaced, read/write speed is above 500 MB/s.
The first impression is very thin, very light! Easy to open with one hand, responsive touchpad, top speakers, the input for the charger is very conveniently located-does not interfere. Windows 10 Pro in Russian is installed. The processor is really 4-core Intel Celeron j4115, USB3.0 2 pieces, RAM 8 GB. The screen is very bright at first glance. Delivered by courier in 10 days to Moscow. Packed well, just in case unpacking shot on the video. Included silk pouch for storage or transportation, power supply compact immediately for our outlet, warranty sheet, keyboard stickers in Russian language. While I'm very pleased, I'll try in the case, I'll try to put World of Tanks on it, I'll add a review.
the product has arrived on time according to promise. the packaging was done well and the product for this price point is very good. the computer has a good speed even more a very nice screen , the keyboard very nice and buttons have a lot of space. the audio is ok and camera good for video calls. on some question on the product the store was really helpful and reactive. very satisfied with purchase. thanks
Arrived quickly, never thought so fast. Well packed. Thin and light, with chic finishes.
I ordered it 11 and arrived on the 12th in the afternoon well protected and very fast I am from Cartagena, murcia. For the price you have you cannot be asked for more good screen, the laptop feels quality for the price you pay, I 've been tested for two days and no problem at the moment for a 10.