SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top too! Arrived in less than 1 month in my home. Smartwatch has excellent quality, exceeded my expectations. Will buy another, for sure! Thank you.
hanks, I really like it! The order arrived within 3weeks. I ordered another one today !!!
Gorgeous watch she is awesome. It works perfectly she is super dynamic, intuitive and simple d use. Language setup is done once you have uploaded l app on your phone I recommend one for me that ci being to offer it is really hot.
As in the product description and perfect in ALL the senses.
Super!!, product consistent with the description, packed with useful function, therefore ordered the second!
Super Toy, all functions described for party item dzialaja.
Well, fine finish, lovely watch, functions are basic, but it works well.
Great product, full money, satisfied with the purchase. Congratulations to store. Excellent product. Product with a footprint very sophisticated.
Very happy with the clock. Came well protected. It works well.
Nice product. Fast delivery. I can give my full recommendation.
Arrived Time superior good מעוד has a lot of stock options thank you very much.
A set of time to arrive but the product is Impeccable with A super promo.
Good packaging, fast delivery. Item is in good condition.
The smart watch is very basic but you can read it very easy and handy.
Very good! Comfortable, top quality material, and the system responds fast top too…
Good day! Watch come in one piece, box folded quite so it does not matter. The watch was charged on 82 percent and easily connected to the phone. While all like, popolzuyutsya little review and confirm.
Great watch, recommend product and salesman. Super fast shipping!!
Very beautiful, came right, in perfect condition, recommend!
2.5 days using it. I love it. Spanish, English, French. All the languages I need. It’s very cool. Came close to a week before the store I told me.
I just got it and everything Ok. Download the app and perfect link to the IPhone. At the moment everything is fine (with two hours of use). For the price of quality is acceptable. I bought it for my daughter and she loved it. In question to functions comes very complete. In case something goes wrong, I will edit my assessment.