SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect Sound good quality and very small good purchase very advisable
I love suitable to my ears, it's a pass
Treatment 15 days headphones excellent excellent high audibility quality very unexpected and most importantly practical case very convenient slide cover very practical
Loved is the first few purchases, and fit in my ear, it is really mini.
Great earpods. Was delivered with additional silicone ear hooks
A little bigger than I was looking for. Shipping within the date indicated. The good sound. It's connected directly to my mobile. I 've only tried them for a while. I can't value battery life or functions, it seems all right.
прислали с подарком. работают, басы средьненько на ночные пойдут...
I arrive in good condition and fast as I expected and recommend the buyer I am satisfied for the purchase thanks
Delivered in 10 days. Connected without problems. The sound is normal. I like that small size, in the ear do not look bulky, invisible. Very comfortable shape. Just put it in the ear shell. In the hearing passage itself, you do not need to shove anything, unlike other models, where the ear pads are felt by foreign bodies. I recommend to buy. The store sent a nice gift, a doll.
Quick delivery. Very good product. Quick connection with bluetooth. Good work. Thank you for the gift.
Very satisfied with the order! Sent quickly, it came on time. The headphones themselves are wonderful, small, everything works fine. Thank you very much!!!
Delighted with my headphones, I appreciate the extra detail
very lovely earphone,connection is fast,sound is good.
Love it. very great audio quality. I think it's worth paying the money for this product.
Small and compact, good sound quality, aluminum shell, recommended 100%
Получила посылку точно в назначенный срок. Описанию соответствует, звук понравился ^.^ Наушники прошли проверку на дальность на отлично)) буду эксплуатировать наушники дальше!! :) Большое спасибо продавцу!! Всех благ вам
The casing and earbuds are small. Earbuds are comfortable to sleep with when lying on the sides. Sound is pretty good too. It connects easily to my phone.
Delighted