SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my god how I bad did I need these for work battery on these last me so far a 11 hour shift/day of work without a recharge needed, came in original box the rubber tips for them are fairly large I would describe them before medium to large - the rubber part, packing says it came with different sizes but none was in the box, so go buy some rubber tips for them if ordering shipping felt slow but is seems it was customs that slowed shipping down
Sell very attentive, product same as description. Recommended both the product and store.
The product is awesome. Good quality in everything (the hardware, the sound, the Bluetooth connection distance, the battery autonomy). The case is very charming, beautiful! I've got three bluetooth earphones (Xiaomi E6S, QCY T4 and this one) and I'm happy with three ones, but this one (the most expensive of them) is the most impressive!!!
Very well packed, I arrive in exelent condition the box
Great quality. Can be used together or alone. The sound is good. The charger is thin. I recommend
Muchas muchas gracias excelente calidad y el envío muy muy rápido les recomiendo al vendedor
Не ожидал, спасибо звук хорош, внешне тянет на 10000!) продукт отправили быстро, дошел до Воронежа где то 2 нелели, быстрее чем заявлено было. Моторола давай ка ещё Телефоны классные выпусти! Ps: снимаю продукт на honor 20 что б вы знали, кто хочет купить его))) Spasibo ❤️
excelente atención por parte del equipo de ventas, mantiene comunicación con nosotros sus clientes,quieres entrega rápida usa DHL,los equipos corresponde a las descripciones,muy buen sonido, bonito acabado, cómodos,muy bien empaquetado.
Наушники отличные, басы мощные и четкие, все работает как часы. Покупкой доволен
They sound good so far. Case is solid, aluminum probably, not plastic. They're authentic, not knock-offs. Delivery took about a month and a half, but that's understandable in these times.
Thank you very much dear! Everything is received, chic headphones! <3
I would definitely recommend it for the buyers from Turkey! The quality of the product is excellent, it says I'm here when you get the charging box in your hand, and the charging box is both remarkable and satisfying the human as the opening and closing mechanics are out of the ordinary. If we come to the quality of the headphones, it really has a design that doesn't bother the ear. Like ordinary TWS headphones, it almost forgets its presence that it doesn't feel like falling out of the ear, and the earcups look pretty stylish in the ear. Bass quality is excellent. Although there are about 15 meters and 3 walls between the phone and the House, the sound was not cut off, I'm sure it will draw farther in the open space. 2 different size earpads in box contents, English user manual and charging cable output, I recommend you download Hubble App via qr code just below the box, the charging status of the device, despite the risk of losing the equalizer setting and the device, you can see the last location it is in connection with the phone. Highly recommend to
It came quickly, without damage, the quality is excellent, the sound is straight at altitude, the bass is all right, the connection does not disappear, in one word you can take boldly, I recommend
very accurate with the description.Fast delivery, sound is loud and clear. Everything is very good, i am very satisfied