SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, good looks.
Everything is fine
Came in a bag with a gun. Everything is intact, nothing NP is wrinkled. Sound norms without headphones. Weight Tangible. took as a gift. Definitely recommend.
Sent quickly, it took less than a month from the day of the order. Packed securely, in a doll. The player looks very good, the metal case (in the description of magnesium alloy), heavy in the hand. Slightly inconvenient arrangement of buttons, but you can get used to it. Quickly legalized with JBL ears and tronsmart column. The sound is wonderful, the FLAC format sounds just gorgeous. It is worth noting only that the equalizer settings in the player when working in Bluetooth do not change. You need to set the desired setting in advance. In general-a very worthy device. They sent with an inserted flash drive for 32 GB as ordered. In general, a very and very decent device.
The player is good, heavy, everything is convenient to adjust. Bluetooth connects to the JBL column, but the Chinese column does not connect for some reason. Headphones that are included-immediately to replace, you need good headphones to have a good sound. Shipping standard, packing norms. In general, the purchase is satisfied, thank you very much to the store
The player itself is super, heavy as in metal, large (almost half of the phone), charging Micro, the menu is clear-convenient, the buttons all react from the first time, the bag as a gift put not in the box. One earphone is broken, the package is black, and the picture is white, the brightness is not enough, it went long (very long). Over time, I will add a tip. The store answered all questions.
I recommend everything perfectly nephew happy
12 days from order to receiving. heavier then Inexpected. looks good. very well packed and fast here. 32 GB card inside. I will copy music from the old Ruizu-player. battery loading now. testing tomorrow
All OK! Fast shipping. Well packed, the box is whole. Looks pretty presentable, the sound is good. I think I will be very pleased) I recommend the product and the store!
Corresponds to the description. Before Mo za 18 days. thank the store for extra. Pouch. A little, but nice. Bluetooth caught one, two. Seller recommend.