SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this last may 28, and i receive third of May at 9:30 in the morning, So what can i say, It's a "wink of an eye" in shipping goods. thank you store.
Great drone, meets very well!! Congratulations to store, super indicate.
hello, perfect store, perfect product, everything perfect! I had had a problem with my local postal service, everything was arranged by the seller. He did an amazing job and is highly commendable
Great thank you! Fast delivery, directly surprised! Twice as quickly as stated! I haven't been flying yet. With the phone married, looked at the camera, everything is OK.
Ordered on Sunday, received on Wednesday = store at the top! The package is complete. The drone is really good for a beginner. There are tutorials on YouTube to learn how to connect and drive it. I recommend this purchase. After 3 tests I am very satisfied.
Packing condition good and well arrived. Work well 됍. Okey.
Lovely drone came very quickly 7 days I'm very pleased The first flight was just fine
Very beautiful the drone excellent workmanship, still not decolei with it even more soon voarei
The packaging and delivery are perfect very good contact with the store I find the device beautiful is very well built I highly recommend a pity that the manual is in English but hey there are good software that translate these days
Extremely fast processing and delivery - shipped out in 1h and delivered in 6 days (Poland to Bulgaria). The drone is as described, flies well and takes reasonably good videos and photos.
Super, produits. même pour débutants
The drone received in 8 days this is super fast delivery I myself in shock, the store thanks, like the drone works, calibrated, the weather does not allow to fly cold,
Within 5 days received. Equal tried out I am very satisfied. Works great and simple
The drone is arrived quickly and the packaging was completely undamaged. I have tested the drone with all its functionality and is fully functional. Great shopping at low cost. Resolution in 4k (attached picture reproduced on tv).
Fast delivery good stuff