SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in three weeks, but the protuct is original, clouds and taste are very good. Thanks
It came very quickly (for 24 days). original cartridges.
I arrive very fast and well packed, looks good the product, best store description, metal Pod, I haven't tried it yet, but so far very happy with the product.
Top device, take it will not regret
Everything came, packed neatly. The truth of the box was a little wrinkled, but it's already wine mail, I recommend the store.
Got it. A little wrinkled the TC box comes in the package without additional packaging. All work is fine.
A great!!! AND thank you for super fast shipping, get straight to the new year :)
Goods 100% original, shipment was not ocalona nor stopped by customs inspections. Sent 25.11 future 17.12 (if not the Christmas would be faster). Very well packaged film air bubble, packaging electronics not creased. Heater are okej. Great small size, Under immediately charged ready for use. Highly recommend this store! :)
Everything works, packed well, goods Tracked
Under the excellent, came on the yellow indicator, that is, 50 percent charging. Advice to those who do not fumble for evaporators: when poured alive if you start immediately soaring will be bitterness (in the common people of Garik) you need to wait for 5 minutes until the evaporator is soaked. Also, the store is very kind to customers put another extra charge, the jar for the grease is compact, and rubber
good and automatic suction, no need to press a button
Very cool
Delivery 10 days. All cool
Great
Shipment durable 14 days, all according to the description. Recommend!
It works really well for now. I arrive in 15 days. All right.
It came in 18 days. The quality is super, everything works.
Good quality well clouds heater for stealu can buy Lux
Podik reached Petrozavodsk (St. Karelia) for 20 days, however not bad, the parcel was wrinkled because of our post beautiful, but to my surprise nothing happened, only one ceramic cartridge was opened, I advise everyone to take from this store, products at the highest level