SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Working very well. Worth us.
Works very well.. In my home battery lasting 15 days.
Excellent product, the camera has a rather low quality but the angle is really good, A tip for who will turn on power is necessary to buy a 12V 1A, Connect direct risk burn the device, in the setting is simple another point that would even better would be if she came with a protection iron antitheft
This is good product, well. working is very good and support night vision camera!
Great product. Good price compared other market. Compatible with Alexa, clicking on campaign can meet by Alexa Echo Show 8, more for it had migrate my account for I and auditioned and then returned for my account in Brasil and keep working, all very fast, only once, can meet the phone, Shared with the family the same touch all the appliances. The only thing that could not resolve was disable light campaign, has the option in application, more always back brand option again alone. Delivery very fast. Good battery.
Shipping and delivery very fast, well packed and containing all items as AD. Congratulations to store.
Interface more copper high reaction is a little slow. Write no gimmicks.
Very good, more beautiful in person. Works well on app, have a slight lag but anything bother. Still can not test on Echo Show, but in nest hub not open the picture direct, have order.
Good quality for the cost. Assembly and plastics looks good. Camera works ok, definition could be better but OK for the price, the night vision doesn't have enough infrared light to illuminate the camera. Very fast delivering.
Seems nice product at first sight. Let’s see how it performs. Arrived well packed and fast
Very useful and easy installation. Half price here in Brazil!
Excellent Product
Very good. Can meet the gate where I are. In Brazil is the same AGL home. It is pictured. Is a little complicated by the 12V inside the box 4X2.
All as requested! Very easy to communicate Worth pasté flango
Excellent quality! Attention! Not comes with adapter 12V/1A. needed buy. Excellent product and app very good. Easy to install! Video Channel generation smart!
Excellent, enjoyed.