SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Electronic ICON- Electronics Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://electronicicon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping from China, to MOS region 12 days, took 3 batteries... Flies 7-10 minutes... For the first drone is excellent...
It took to get me, the country was fast, the Office taxed R$ 15.00 to deliver and rolled to Karamba, device and show ball was being wait super accurate and small fits in the palm, more loved.
Arrived in flush month. Will be tested in holidays.
Drone 2MP + 3 batteries + case. Delivery from Russia to St. Petersburg for 4 days (no claims). Very flimsy at first glance drone, but withstood the first three unsuccessful flights and stood in a fight with the refrigerator. The flight is normal, it is necessary to get used to and it is best to launch the first time on the street. 8 min flight with each Akuma. Camera top and better not necessary) application buggy and uncomfortable. In general, the drone for a beginner or as a gift is very cool. I recommend
Shipment arrived very quickly, this is right. A lightweight Disappointment was the State's Shipment because the Packaging is damaged. The Drone is not damaged, but is as Gift thought and because of pity. A Carton instead of Foil bag would have been better.
Ok for the product but question of the box of the drone say that it is not really pretty on this point a lot on☹It remains more than to try once the batteries charged
just like the pic, everything works did a test flight but remember to first AJUST THE TRIM! to keep it in one place or it'll drift, and there's plenty of videos on YouTube to easily learn to AJUST trim, store did communicate,24 hour response time,which is fine so be patient.... took almost a week to process order so hoping my next order won't take as long but the seller is honest and I recommend him
I think the best store on alika. I advise everyone this store. The parcel was taken on the third day after the order. 26.08.19 ordered 29.08.19 took. Mega fast and responsible seller. The number was correct. Ordered: 3 batteries, bag, 2mp camera. Order from russia. The remote goes without batteries, prepare in advance 3 pcs. Ordinary finger aa. And a micro usb flash drive is still necessary. I put on 32g-class 10 norms works. When watching a video through wai-fi torches, downloading to a phone or flash drive in the computer norms shows. Already flew) several times fell the wind fell on the wall. Well, all the norms do not break a strong drone). First times fly where more space especially in the wind. Batteries will order another pcs 3-4 do not have time to enjoy they are already discharged, one if with a camera min. At 7 enough. And charge 1h-1: 10. In general, safely take, excellent goods.
Delivery about a month (i live far). The description corresponds. The first flight is about 10 minutes, akum discharged not in zero, still was. Took 2 batteries. Control is not bad, since smart (app) and from the remote. Flies by 20 meters and the control is lost, reacts weakly. The camera is like an average auto-registration. Took off 10 meters, no further pulls. Included 2 spare blades. Several times i flew into a tree. Saves the protection of screws. One lost immediately, when buying take extra. In short, for the first quadric the most it. Price-quality norms!
Finally got this drone! From the first order he was lost and did not come, from the second was delivered very quickly! Looks quality, everything is strong and reliable. I will charge the batteries, test and add feedback.